Microsoft Dynamics 365 for Retail - Only 5 Days

Why

Seven reasons why you should sit your course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Dynamics 365 for Retail certified in just 5 days. With us, you’ll be Dynamics 365 for Retail trained in record time
  2. Our Dynamics 365 for Retail course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass Dynamics 365 for Retail first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn Dynamics 365 for Retail faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying Dynamics 365 for Retail with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 70,652 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this accelerated 3-day Dynamics 365 for Retail course you'll develop the skills and knowledge you need to deploy, maintain and use Microsoft Dynamics 365 for Retail.

You'll be immersed in the curriculum with our unique Lecture | Lab | Review technique, which speeds up your learning, helping you to create insightful shopping experiences using Dynamics 365 for Retail to personalise customer engagement and increase employee productivity.

YourMicrosoft Certified Trainerwill guide you through Dynamics 365 for Retail to:

  • Set up and configure organisational parameters
  • Set up and configure Point of Sale
  • Set up and configure Products
  • Manage Retail Operations
  • Conduct Retail Activities

During the course, you'll prepare for and sit exam MB6-897. Passing this exam will act as the elective requirement for MCSE: Business Applications. Don't pass the exam first time? Don't worry, you'll be covered by our Certification Guarantee.

If you're a Dynamics 365 partner looking to set up, use and provide support for the application functionality in Microsoft Dynamics 365 for Retail, this course is ideal for you.

Read more ...

Interested? See prices or call +33 (0) 181 22 44 68

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call +33 (0) 181 22 44 68

Set up and configure organisational parameters

Model an organisation

  • create models of organisations
  • create and configure organisation hierarchies
  • create and modify retail operating units

Configure retail parameters

  • set up a retail store set up info codes and sub codes
  • assign and translate info codes
  • configure units of measure and conversion
  • define retail parameters
  • set up sales tax and sales tax overrides
  • describe and configure payment methods
  • configure payment connectors
  • set up credit card payment services
  • configure full-text search

Configure workflows

  • Describe retail workflow features
  • configure workflow prerequisites
  • create and configure workflows, activate a workflow
  • associate workflows with an organisation
  • monitor workflow status

Integrate stores

  • configure and monitor Commerce Data Exchange services
  • test and troubleshoot Async client and server connectivity
  • view retail channel transactions
  • set up store locator groups

Manage retail channels

  • build an online store
  • synchronise online store sales orders
  • create a call centre

Set up and configure Point of Sale

Perform Point of Sale (POS) set up processes

  • set up offline, functionality, receipt, hardware, visual, email notification, and channel integration POS profiles
  • Configure a receipt format
  • set up data distribution

Configure POS terminals

  • set up keyboard mapping group
  • configure POS permission groups
  • create registers and POS devices
  • create screen layouts that use button grids and images
  • manage drawer operations

Configure barcodes and labels

  • create and view barcodes for specific products
  • print shelf labels
  • create barcode masks

Set up and configure Products

Configure basic product parameters

  • create product dimensions and dimension groups
  • create a product
  • create and modify product attributes
  • create product features and assortments
  • create product relationship types and product relationships
  • create a product master or variant
  • create, assemble, disassemble, and sell product kits

Build product category hierarchies

  • describe hierarchy types
  • create a category hierarchy
  • maintain hierarchies
  • bulk edit a category

Create and manage catalogues

  • Create a catalogue
  • configure and analyse catalogue layout
  • update, validate, approve and publish catalogues
  • create source codes

Manage delivery modes

  • set up delivery modes
  • add channels to delivery modes
  • add products to delivery modes

Manage direct delivery

  • set up direct delivery
  • configure products and sales orders for direct delivery
  • confirm direct delivery orders
  • create pick waves
  • set up the picking process
  • create a workbench
  • generate picking workbench sessions

Manage pricing discounts

  • create category pricing rules
  • discount products based on catalogues
  • set up affiliated pricing
  • adjust prices; create price groups
  • configure mix and match discounts
  • create quantity discounts

Connect vendor information to products

  • create a vendor catalogue
  • set up price margin alerts on a product
  • define price points for products
  • add vendor product numbers to a product

Manage Retail Operations

  • Manage workers
  • create jobs
  • create positions
  • set up a worker
  • create and link address books
  • implement role-based security
  • view and manage shifts

Generate retail information reports

  • identify available reports
  • identify available workspaces
  • perform recency, frequency, and monetary (RFM) analysis

Implement customer loyalty schemes and gift cards

  • describe the loyalty setup process
  • configure prerequisite components
  • create a customer loyalty scheme and program
  • process loyalty transactions
  • resolve loyalty card number conflicts
  • add products to loyalty schemes
  • set up physical and virtual gift cards
  • add funds to a gift card

Manage journals

  • describe post statement actions
  • create and calculate a statement
  • view posted statements
  • configure batch processes for statements

Manage inventory replenishment

  • build replenishment rules
  • implement cross docking for product distribution
  • create a buyer’s push
  • create a replenishment hierarchy
  • create service categories

Manage a call centre

  • create fraud rules
  • create a continuity program
  • create continuity orders
  • implement credit card and refund workbenches
  • configure check holds
  • set up credit limit checking;
  • create rules for up-selling and cross-selling
  • set up target markets
  • create and use scripts

Conduct Retail Activities

Perform POS operations

  • conduct a transaction
  • override a price
  • identify reason codes and hold codes
  • hold and recall a transaction
  • clear a hold

Manage sale orders

  • view detailed status information for a sales order
  • identify sales order cancellation constraints
  • configure price matching
  • configure prepayment

Manage customers

  • create a customer
  • check for duplicate customers
  • merge and unmerge customer records
  • create and configure cases
  • search for a customer

Manage drawer operations and daily operations

  • perform opening procedures
  • conduct tender operations
  • perform overrides
  • perform closing procedures
  • open, pause, resume, and close shifts
  • clock in and out
  • create sales with cash or credit card payments
  • void transactions
  • accept returns

Manage instalment billing

  • set up and configure instalment billing
  • create payment schedules; add instalments to a sales order
  • process instalment billing payments

Manage returns and Return Merchandise Authorisation (RMA) processing

  • identify steps in the RMA process
  • create an RMA
  • configure process return options

Read more ...

Interested? See prices or call +33 (0) 181 22 44 68

You'll sit the following exam at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee:

Exam MB6-897: Microsoft Dynamics 365 for Retail

  • Technology - Microsoft Dynamics 365
  • Credit toward - MCSE: Business Applications

You'll be measured on your ability to accomplish the following technical tasks in exam MB6-897:

  • Set up and configure organisational parameters (20 - 25%)
  • Set up and configure Point of Sale (10 - 15%)
  • Set up and configure Products (15 - 20%)
  • Manage Retail Operations (15 - 20%)
  • Conduct Retail Activities (25 - 30%)

Read more ...

Interested? See prices or call +33 (0) 181 22 44 68

Included on this course:

  • Firebrand custom courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +33 (0) 181 22 44 68.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call +33 (0) 181 22 44 68

You should have:

  • an understanding of retail operations and POS
  • experience deploying, maintaining, and using Microsoft Dynamics 365 for Retail

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +33 (0) 181 22 44 68 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +33 (0) 181 22 44 68

When

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 70,652 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"The training centre is very well organised and professional, I found the course very detailed and got a lot out of it."
Joseph Naber. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)

"Firebrand training is a good way to get qualifications fast. Be prepared with the self-learning before hand and for long days."
Anonymous. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)

"The course was intense but well delivered, the instructor engaged with the group and took the time to give good feedback and help."
Joseph Naber, Games Workshop. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)

"Highly recommendable course and praise worthy."
W.A.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"The course is high intensity but still managed to maintain a friendly atmosphere. The residential aspect is definitely beneficial to your learning. "
Anonymous. - Microsoft MTA: Windows Server Administration Fundamentals (3 days) (9/1/2019 to 10/1/2019)

"A good learning environment for people who are looking for a job in the IT depart. Friendly instructor. "
Thomas Thornton. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)

"Great teaching but the course was not particularly relevant to our job and skill set. "
Dexter Lee, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)

"Very good facilities, good efficient teaching, would definitely recommend to others that are looking for an IT course."
Andrew Smith, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)

"My instructor was extremely committed to help with our studying, with a group who have had very little experience in the topic our course was based on. The resources provided were also very useful."
Sam Hughes, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)

"Great experience, learnt a huge amount in a short space of time."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"Good and clear instruction, with interactive discussions suited to students needs. Thoroughly recommended."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"Training was excellent and the instructor was amazing."
Samson Jesi, NCC Group. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"Key & relevant advice provided by highly knowledge subject matter experts. Better equipped to provide advice to customers deploying solutions within the cloud."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"Firebrand are the best training provider I have used, with knowledge and engaged instructors. "
M.P.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (7/1/2019 to 10/1/2019)

"The course was very helpful to me as I do C# at my job. They cover all basic fundamentals. The food here is great as well. The stay was comfortable and flexible. You can stay here easily and learn quickly."
S.Y.. - Microsoft Programming in C# (4 days) (7/1/2019 to 10/1/2019)

"Good facility, nice people and an organised concept. Enjoyed my stay and learnt new skills."
James Vost. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)

"The training provided was all relevant and useful for me to prepare for the exam. "
Anonymous. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)

"Training is relevant but extremely intense, there is a lot to take in in a short amount of time. "
Anonymous. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)

"Intensive training, I would recommend, decent level of experience required, but it worked for me to do that extra knowledge required to become MCSA certified. Thanks."
Barry Mansell, CPTO. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)

"It is a nice experience at Firebrand."
Anonymous. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)

"I recommend Firebrand to anyone that is looking to either gain knowledge for the first time or to learn something new."
S.P.. - Microsoft MTA Database Fundamentals (2 days) (12/12/2018 to 13/12/2018)

"Awesome place, awesome instructors, real challenges. This is the Firebrands recipe for success."
V.F.. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)

"Learnt a lot - good course, but very intense. Not for the faint or weak! Very good instructor."
Anonymous. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)

"Good course, long hours, sometimes a little overwhelming to say the least. good atmosphere."
Richard Eaton, Avnet. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)

"Great instructor."
Anonymous. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (1/12/2018 to 10/12/2018)

"Extremely effective use of time. Very knowledgeable instructor. Good, focused group."
Mark Townsend, TechSea Ltd. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (1/12/2018 to 10/12/2018)

"Good trainer who has lots of experience in the field. Taught at a good pace and got through all off the content."
Jess Chapman, Natures Way Foods. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)

"Very busy course. Lots of content."
Anonymous, Codurance - Microsoft Developing Microsoft Azure Solutions (4 days) (4/12/2018 to 7/12/2018)

"Great way to study in an intensive learning environment without the distractions often attributed to E Learning."
Daniel Middleditch, React Computer Partnership. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (1/12/2018 to 3/12/2018)

"Its Good."
Lyndon Martin, Nottinghamshire Healthcare. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"I will happily use firebrand again the staff and the teachers are great, its hard work but completely worth it. "
Anonymous. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"I love training at Firebrand. As a consultant, every day matters as you do not get paid if you do not work. The immersive bootcamp allows myself to cover twice the material in half the time. I also like getting into my bubble by it being residential so I can focus on absorbing and recalling. Great having the test centre onsite.. Maximises exam cram time. Thank you FB Wyboston."
Roy Casella, Designated. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"I enjoyed my course at Firebrand. The trainers are friendly and extremely knowledgeable. This was my first experience of Microsoft exams and I would not hesitate to recommend Firebrand for anyone looking to achieve certification."
Darren Conley, Nicander Ltd.. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"Studying with Firebrand is tough, theres no getting away from the fact that the days are long and full of content, however, the trainers are knowledgeable and the training is delivered professionally, in excellent facilities."
Rob Sims. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"Great experience and staff, training setup and instructor."
K.W., Midwich Ltd. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"Course had plenty of useful information and very helpful."
Connor Venton, Ringway Jacobs. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"My experience of this intensive course was a good one! This was due to my instructor who was so helpful and engaged us all from the beginning to the end. Thanks to the instructor for being an amazing , intelligent , funny and caring instructor"
Louise-Clair Elliot, Freightliner. - Microsoft MCSA: BI Reporting (4 days) (22/11/2018 to 25/11/2018)

"This is how training should be imparted especially the accelerated approach. Thanks a ton."
Sanjeev Putla, NA. - Microsoft MCSA: BI Reporting (4 days) (22/11/2018 to 25/11/2018)

"Intense but worth it"
R.V.. - Microsoft Dynamics AX 7 Financials (5 days) (19/11/2018 to 23/11/2018)

"Different type of training and it was intense. Covered many topics in express speed. It was a good learning experience. "
John Jesudason. - Microsoft Managing SharePoint Server 2016 (6 days) (19/11/2018 to 24/11/2018)

"The instructor is a great trainer that will help you understand SharePoint much better and get certified."
Anonymous. - Microsoft MCSE: Productivity (SharePoint Server 2016) (6 days) (19/11/2018 to 24/11/2018)

"I have learn a lot of new things in a short time."
A.P.. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (20/11/2018 to 22/11/2018)

"Great Teacher, Interesting Courses and the instructor Is the best"
Jo Van Vosselen. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (13/9/2018 to 15/9/2018)

"Another great course with the instructor. Very enjoyable and pleasant, lots of knowledge transfer and helpful real-life cases where to apply these techniques. I'm looking forward for another course in the future with him."
Christian Dornetto, CRM Dynamics Ltd. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (20/11/2018 to 22/11/2018)

"Very efficient training course."
Adel Flici, London Metal Exchange. - Microsoft Dynamics 365 Customisation and Configuration (4 days) (14/11/2018 to 17/11/2018)

"Great course, and really engrossing way to learn."
Ben Lewis, Kagool. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (14/11/2018 to 16/11/2018)

"The instructor was great yet again. teaching subjects that are not covered, but allows for a better understanding of the course. Highly recommend. "
Anonymous. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The course was delivered well and taught a broad range of skills, both exam related and functional."
Anonymous. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The courses are very well structured at Firebrand, the instructors are patient and helpful. "
B.M.. - Microsoft Querying Data with Transact-SQL (3 days) (5/11/2018 to 7/11/2018)

"My trainer was very very helpful"
J.T.. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

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